1. Prepare the products you want to return.
Remember that you cannot return used/opened products. Detailed return rules can be found in the TERMS AND CONDITIONS
2. Fill out the return form.
Enter the products you're returning and the reason for return. You can download the return form here.
If you cannot print the form, submit a written statement including: your full name; address and email address; order number or invoice number, and a list of products you're returning.
3. Pack and send the products.
You don't need to use the original box to pack the items. Remember that you are responsible for shipping costs and we won't accept cash on delivery packages.
4. You'll receive your refund within 14 days.
We will refund the money using the same payment method used for the order, within 14 days from the date of your return.