Refund policy

Online shop terms and conditions of 08.09.2023.
License number granted by Kreator Legal Geek: 1dc970dd-d538-4cda-a49d-e5fd2af8f373.

RIGHT TO WITHDRAW FROM THE CONTRACT

  1. The Consumer has the right to withdraw from the contract concluded with the Seller through the Shop, subject to Article 8 hereof, within 14 days without giving any reason.
  2. The time limit for withdrawal from the contract expires after 14 days from the day:
    1. on which the Consumer has taken possession of the goods or on which a third party other than the carrier and indicated by the Consumer has taken possession of the goods;
    2. on which the Consumer has taken possession of the last good, installment, or part thereof, or on which a third party, other than the carrier and indicated by the Consumer, has taken possession of the last good, installment or part thereof, in the case of a contract which provides for the transfer of ownership of multiple goods which are delivered separately, by installment or part thereof.
  3. In order to exercise the right to withdraw from the contract, the Consumer must inform the Seller, using the contact information provided in Article 2 hereof, of their decision to withdraw from the contract by way of an unambiguous statement (for example, a letter sent by post or email).
  4. The Consumer may use the model withdrawal form attached at the end of the Terms and Conditions, however, it is not obligatory.
  5. In order to observe the time limit for withdrawal, it is sufficient for the Consumer to send information concerning the exercise of their right to withdraw from the contract before the time limit for withdrawal expires.

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

  1. In the event of withdrawal from the concluded contract, the Seller shall return to the Consumer all payments received from them, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), without delay, and in any case no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right to withdraw from the contract - subject to the provisions of Article 11 sec. 3 and 4 hereof.
  2. The Seller shall reimburse the payment using the same means of payment as the Consumer used in the original transaction, unless the Consumer agrees otherwise, and in any event the Consumer shall not bear any fees for such reimbursement.
  3. If the Seller has not offered to collect the goods from the Consumer, the Seller may withhold the reimbursment until the goods have been received or until proof of return has been provided, whichever happens earlier.
  4. The Seller requests that goods be returned to the following address: ul. Wojskowa 9h/10, 60-792 Poznań, Poland without delay and in any case no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal from the contract. The time limit is considered observed if the Consumer returns the goods before the expiry of the 14-day period.
  5. The Consumer shall bear the direct cost of the goods return.
  6. The Consumer shall be liable only for a decrease in the value of the goods resulting from using it in a different way than it was necessary to establish the type, characteristics, and functioning of the goods.
  7. If the goods, due to their nature, cannot be returned by post in the usual manner, the Consumer will have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Shop or when placing the order.
  8. In the event that a reimbursement is required for a transaction made by the Consumer with a payment card, the Seller will make the reimbursement to the bank account assigned to that payment card.

EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

  1. The right to withdraw from the contract, referred to in Article 7 hereof, shall not apply to the contract:
    1. the subject of which is a non-prefabricated product manufactured in accordance with the specifications of the Consumer or intended to satisfy their individual needs;
    2. the subject of which is the product liable to deteriorate rapidly or having a short shelf-life;
    3. the subject of which is a product delivered in a sealed package, which may not be returned after opening the package due to health protection or for hygiene reasons if the package is opened after delivery;
    4. the subject of which are goods that after delivery, due to their nature, are inseparably connected with other goods;
    5. the subject of which are sound or visual recordings or computer software delivered in a sealed package if the package is opened after delivery;
    6. for the delivery of journals, periodicals or magazines, except for a subscription contract;
    7. in which the price or remuneration depend on fluctuations on the financial market, over which the Seller has no control, and which may occur during the time limit to withdraw from the contract.

COMPLAINTS

I GENERAL PROVISIONS

  1. The Seller shall be liable to the Consumer for the conformity of the performance with the contract as provided for by generally applicable laws, including in particular the provisions of the Consumer Rights Act - subject to the provisions of Article 11 sec. 3 and 4 hereof.
  2. The Seller asks to submit complaints (including complaints regarding the operation of the Shop) to the postal or electronic address provided in Article 2 hereof.
  3. If a guarantee has been granted for the product, information about the guarantee and its conditions is available in the Shop.
  4. The Seller shall respond to the complaint within 14 days of its receipt - subject to the provisions of Article 11 sec. 3 and 4 hereof.

II CONSUMERS

  1. Goods

    1. If the goods are not in conformity with the contract, the Consumer has the option of exercising the rights set out in Chapter 5a of the Consumer Rights Act.
    2. Liability shall be borne by the Seller for any lack of conformity of the goods with the contract existing at the time of delivery and discovered within two years of that time, unless the shelf life of the goods, as determined by the Seller, their legal predecessors or persons acting on their behalf, is longer - subject to the provisions of Article 11 sec. 3 and 4 hereof.
    3. Based on the provisions of the Consumer Rights Act, in the event of non-conformity of the goods with the contract, the Consumer may demand:
      1. replacement of goods,
      2. repair of the goods.
    4. In addition, the Consumer may submit a notice of:
      1. price reduction,
      2. withdrawal from the contract
      where:
      • the Seller refused to bring the goods into conformity with the contract in accordance with Article 43d sec. 2 of the Consumer Rights Act;
      • the Seller failed to bring the goods into conformity with the contract in accordance with Article 43d sec. 4-6 of the Consumer Rights Act;
      • the lack of conformity of the goods with the contract continues even though the Seller has tried to bring the goods into conformity with the contract;
      • the lack of conformity of the goods with the contract is significant enough to justify either a reduction in price or withdrawal from the contract without first having recourse to the remedies set out in Article 43d of the Consumer Rights Act;
      • it is clear from the Seller's notice or the circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the Consumer.
    5. In the case of goods subject to repair or replacement, the Consumer shall make the goods available to the Seller. The Seller shall collect the goods from the Consumer at their own cost.
    6. The Consumer cannot withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.
    7. In the event of withdrawal from the contract as referred to in this section (relating to goods), the Consumer shall, without delay, return the goods to the Seller at the Seller's cost to: ul. Wojskowa 9h/10, 60-792 Poznań, Poland. The Seller shall reimburse the price to the Consumer without delay, no later than within 14 days of receipt of the goods or proof of their return - subject to the provisions of Article 11 sec. 3 and 4 hereof.
    8. The Seller shall reimburse to the Consumer the amounts due as a result of exercising the right to reduce the price without delay, no later than within 14 days from the date of receipt of the Consumer's notice of price reduction - subject to the provisions of Article 11 sec. 3 and 4 hereof.

  2. Out-of-court complaint and redress methods

    1. The Seller informs the Consumer about the possibility to use out-of-court procedures for handling complaints and pursuing claims. The rules of access to these procedures are available at the registered offices or on the websites of entities entitled to out-of-court dispute resolution. A Consumer may use, among others, the following: In addition, the following forms of support are available in the Republic of Poland:
      • mediation conducted by the locally competent Wojewódzki Inspektorat Inspekcji Handlowej (Voivodeship Inspectorate of Trade Inspection), to which a request for mediation should be made. In principle, the procedure is free of charge. A list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
      • the assistance of the competent permanent consumer arbitration court operating at the Wojewódzki Inspektorat Inspekcji Handlowej (Voivodeship Inspectorate of Trade Inspection), to which a request should be submitted for consideration of the case before the arbitration court. In principle, the procedure is free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php;
    2. The preceding provision is for information purposes only and does not constitute an obligation on the part of the Seller to use out-of-court dispute resolution.
    3. The use of out-of-court dispute resolution is voluntary for both the Seller and the Consumer.
    4. A Consumer may additionally use the free assistance of the municipal or district consumer ombudsman in the Republic of Poland.

III BUYERS OTHER THAN CONSUMERS

  1. In the event of a defect in the goods, a Buyer other than a Consumer has the option of making a complaint about the defective goods on the basis of the statutory warranty regulated by the Civil Code.
  2. Towards a Buyer other than a Consumer, the Seller shall be liable under the aforementioned warranty if a physical defect is discovered before the expiry of two years from the date of delivery of the goods to the Buyer.
  3. When exercising the statutory warranty, a Buyer other than a Consumer may, in accordance with the principles set out in the Civil Code:
    • submit a notice of price reduction,
    • in the event of a substantial defect – submit a notice of withdrawal from the contract,
    • request that the product be replaced with one free from defects,
    • request that the defect be removed.
  4. If the complaint requires the delivery of the defective goods to the Seller, the Buyer other than the Consumer shall be obliged to deliver the goods at the Seller's cost to ul. Wojskowa 9h/10, 60-792 Poznań, Poland.

Appendix 1. to Terms and Conditions

What follows is a model withdrawal form from the contract which the Consumer may (but does not have to) use.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

N52 P.S.A.
ul. Wojskowa 9h/10, 60-792 Poznań, Poland
e-mail: support@turmat.store

- I/We (*) ..................................................................... hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

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– Ordered on(*)/received on(*)

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– Name of Consumer(s):

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– Address of Consumer(s):

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Signature of Consumer(s)
(only if this form is sent on paper)

Date ............................................

(*) Delete as appropriate.